Bus 205 Human Resource Management
Bus 205 Human Resource Management
Instructor: James Braden Office: 206-524-8464 bradenconsulting@comcast.net
Please call if you have questions or concerns. I'm generally in my home office, unless teaching courses on different campuses. If you get voice mail, I generally return calls immediately or within a few hours. Be sure to leave your name, the time you called, your question, and the best time to reach you.
COURSE DESCRIPTION
Analyzes basic functions of supervisory-level management with emphasis on
skills needed to be an effective leader/manager of a diverse work force. The
management function of planning, organizing, directing, and evaluating will be
covered, along with skill development in effective communication, motivation,
problem solving, managing conflict, and selecting employees.
COURSE
OUTCOMES/LEARNING OBJECTIVES:
- Identify the major human relations challenges facing organizations.
- Outline the recruiting process and identify legal considerations affecting
recruiting.
- Identify internal and external recruiting sources.
- Define diversity management and discuss what it encompasses.
- Describe the training process and explain various training techniques.
- Define safety and security and explain their importance to an
organization.
- Identify the basic provisions of the Occupational Safety and Health Act.
North Seattle CC learning outcomes that relate to class assignments
Outcome #4 Access,
Evaluate, and apply information from a variety of sources and a variety of contexts.
Outcome #6 Work
and communicate effectively in groups
Outcome #12 Understand
the United States as a multicultural society
Education, and distance learning
in particular, assumes a high level of trust between the instructor and
students. I expect honesty from all my students. Cheating and plagiarism will
not be tolerated and could mean a failing grade. All students are expected to do
their own work, except where group activities specifically require collaborative
efforts.
If any situation interferes with your efforts to
carry out the requirements of this course, please let the instructor know as
soon as you are aware of these circumstances. You are expected to
communicate with other class members and the instructor in a professional and
respectful manner. I trust that all work submitted will be the product of your
own efforts and if you are referencing outside sources, you will cite all
appropriate sources in your work.
All written assignments will be graded for use of college level English so be certain to run spelling, grammar and style checks on all papers. For those students needing assistance with writing please contact The Loft, upstairs in the campus library
Readings & Assignments
Text: Supervisor's Survival Kit - Clifford Goodwin and Daniel Griffith 11th Ed. 2009 ISBN-10: 013239698X
Attention! A completed bio with your photo is necessary before financial aid is notified.
Week 1 Jan 4-8
Ch 1 Should You Be A Supervisor?
Ch. 2
Making the Transition
* Create an Angel
home page by entering your student id number in the user name and password
boxes. Then log on. You can always change your password later by going to
the personal preferences page. Bookmark this site for easy access later.
Post your biographical data into your Angel user profile
so that it displays on the class roster page. This is done by
clicking on the "head shaped" Preferences Icon on the left side of
your Angel home page. Then click on Personal Information to enter your bio into
the box labeled, About Me. Your email address and photo go into other
boxes on the same page. It's a good idea only share your telephone number
with the other students you choose to be on your team. Select student/members
for all the boxes labeled , Viewable By. Be sure to click save at the
bottom of the page.
Discuss your career goals and any personal interests or
hobbies that may interest other students to team with you. Please write
information and post a photo suitable for a college classroom. If you do
not have a recent photo of yourself to post, just take a favorite print photo to
campus and have it scanned for your page. (There are free scanners in the student
computer labs on campus)
* If you are comfortable with Instant Messaging you may want to include that information in your biography.
* Review the biographies/photos of the other students on the class roster and contact the persons you would like to work with to say hello. It's expected that you will use the first weeks of the quarter establishing good working relationships with at least one or two other students during this time of no assignments. There will be little time for this bonding later on when the assignments are due.
* You may use Angel Chat, or any other Instant Messaging system for your group work, send regular email, or simply pick up the telephone to speak with your fellow students. To video CAM in groups, you may want to explore this software http://oovoo.com
* PRINT A HARD COPY of this syllabus for later reference, just in case the servers are down when you have a question about assignments. It's also helpful to save the class website to your favorites list by copying this link http://facweb.northseattle.edu/bradenco/bus205jb and pasting it into your browser so you can go directly to the website outside of Angel
Week 2 Jan 11-15
Ch. 3
The Supervisor’s Role and Responsibility..
Ch. 4
Achieving Productivity Through People
#4 Emotional Intelligence Paper. Scroll down the syllabus to locate instructions on how to take the test and write this 1-3 page, double spaced paper. Examples of good papers
Submit to Instructor by noon on Jan 18
Week 3 Jan 18-22
Ch. 5
The Supervisor-Employee Relationship
Ch. 6
Creating a Productive Working Climate
#6 Sexual Harassment Paper Write a 1-3 page, double spaced paper discussing your responses to the 5 statements listed about this situation.
Submit to Instructor by noon on Jan 25
Week 4 Jan 25-29
Ch. 7
Quality Control and Continuous Improvement
Ch. 8 The Effective Work Team
#6 TEAM: Read the Case Study entitled Climate on pages 94-95. The objective is to gain insight into causes of poor employee morale and learn ways to restore a productive climate in a demoralized department. Try to choose the best steps by answering the 3 questions on p. 95 listed under procedure.
Submit to Instructor by noon on Feb 1
Week 5 Feb 1-5
Ch. 9
Communicating Privately
Ch. 10 The Problem Employee
#6 & #12 TEAM: Read the Case Study entitled Technique on pages 139-140. Which technique should Ricardo take in counseling Julie? Why? If you select an alternative approach or a combination of the two, defend your position.. Discuss and compare your answers to those of your team mates. Do you agree or disagree?
Submit to Instructor by noon on Feb8
Week 6 Feb 8-12
Ch. 11 Staffing
Ch. 12 Delegation
#4 Interview Paper: Conduct a 30 minute information-seeking interview with someone who currently holds approximately the same job and title that you would like to have sometime in the future. Ask him or her questions that will either help you decide whether you want this particular job, or help you understand how to prepare effectively for it. Write a 1-3 page, double spaced paper discussing what you learned. Examples of good papers.
Submit to Instructor by Noon on Feb 15
Week 7 Feb 15-19
Ch. 13
Use Your Knowledge Power
Ch. 14 Managing Performance
#6 TEAM: Read the Case To Delegate or Not to Delegate on page 182. Discuss Ricardo's 6 tasks that could be delegated. Which should be delegated first? Which last? Each team assigns a priority number from 1-6 to each possibility. If you can not agree on the priority of tasks that is fine, just send me an email of what you could agree on and add your own ranking of the tasks
Submit to Instructor by Noon on Feb 22
Week 8 Feb 22-26
Ch. 15
Learning How to Concentrate and Manage Your Time
Ch. 16 Establishing Goals and Planning
#4 Time
Management Paper: "I'm late, I'm late, for a very important date," yelled the
White Rabbit in Lewis Carroll's Alice in
Wonderland as he ran from place to place. Describe the following
situations that apply to you:
1. Have you ever missed an
important meeting because you were so busy
that you forgot about it?
2. Have you ever been
so busy that you were late on most projects?
3. Have your ever been
so busy that you seemed to just run around from
place to place without accomplishing anything?
How could you have avoided the situations you have just described? Write a 1-3 page, double spaced paper describing your behaviors. Examples of good papers
Submit to Instructor by Noon on Mar 1
Week 9 Mar 1-5
Ch. 17
Setting Priorities
Ch. 18 Make Decisive Decisions
#4 & #12 Multicultural
or Health/Safety Paper: Write a 1-3 page,
double spaced paper discussing any kind of health/safety or multicultural issue
related to the job/career area you are studying or where you think you might
enjoy working in the future. (This is where using the Proquest Research Database
through the library home page will be helpful)
Examples of good papers
Submit to Instructor by Noon on Mar 8
Week 10 Mar 8-12
Ch. 19 Common Mistakes You Don’t Want to Make
#6 TEAM: Read the Case Study entitled Intimidation on page 280. Review the options that Ricardo discusses with you in private. Which option would you support? Why? What changes would you suggest to Ricardo in using it? What other options (not on this list) might you propose?
Submit to Instructor by Noon on Mar 15
Week 11 Mar 15-19
Ch. 20 Converting Change into Opportunity
#4 FINAL EXAM: A Closed Book, 50 question, True/False-Multiple Choice Exam. Log on to Angel any time from Friday evening to the evening of the last day for finals.
TEAMS
80 points, 20 points per exercise
1-2 Single spaced pages per exercise.
Scores are not routinely sent out, only upon
request by student. Spelling and Grammar will not be
checked on this activity, since you are grading yourself.
Select 1 or more classmates to work with as a team (3
in a team is ideal), via discussion chat/email/phone contact. If, for any
reason, a student chooses to turn in their own answers without team interaction
then the automatic score is 10 out of the possible 20 points per team/case
analysis. A person may be a member of only one team per activity, with no
overlapping teams. All members must claim each other as a part of the same team.
You do not have to stay with the same team all quarter.
Students should individually answer all questions
accompanying each of the three team activities listed on the syllabus, then
SHARE their answers with other team members to see if there are points of
agreement. If you choose to work together at the same time, you might find using
an electronic whiteboard useful in compiling your responses on one paper. http://writeboard.com
Any COMMONLY AGREED UPON answers are compiled into a
SINGLE PAPER. All members of the same team must submit an IDENTICAL copy
of this paper to me by email. This will verify all have actually worked
together. (However, if any student has opinions which differ from those of their
fellow team members they may include them as an addition on their copy.)
All papers will be emailed to me by the due dates stated in the syllabus.
These papers should show EVIDENCE of group interaction
and an exchange of information. Each student is expected to make an honest
contribution to the effort of arriving at mutually agreeable answers or
solutions. Do not be overly concerned if you can't all agree. Students will be
expected to read the material and put in sufficient "thought time" to
make meaningful Critical Thinking contributions to their group discussions.
Each student paper should contain a self rating
of their own efforts AND a rating of fellow group members.
Each student assigns themselves and the others a score from 0 to 20 points.
Students should list those points after their own name and the names of fellow
group members at the top of paper to be submitted. Points roughly correspond to 20
= A 18 = B 16 = C 14 = D 0 = No
preparation.
The average of a
students self rating and that of their fellow group members will be each
students grade for the activity. (For example: John Smith submits a Rating
of 19 for himself and his 2 fellow group members rate him a 15 and 11. The
total is 45 points and his average is 15. This is John's score for the
activity.)
*** EMOTIONAL INTELLIGENCE PAPER
(20 points)
Go to the following website http://www.queendom.com/tests/iq/emotional_iq_r2_access.html
It is NOT necessary to purchase the detailed version of this test! Please be honest and answer according to what you really do, feel or think, rather than what you think is considered right in this test. Nobody is there to judge you, just yourself. Read every statement carefully and indicate which option applies best to you. There may be some questions describing situations that do not apply to you. In such cases, select an answer which would be most likely if you ever found yourself in such a situation.
After completion, study the brief paragraph called "What does your score mean?", which is the only summary of results that you can receive for free. You may want to look at the sample report to see the scores and descriptions listed there. The scores on the sample are on the low side and if your single overall score is close to any of those scores, then some of those descriptions about an emotional IQ might apply to you. Think about what your full report MIGHT LOOK LIKE.
Perhaps go back to the specific questions about behavior and look at the answers that are clearly more positive. Did you select any of them? Or in answering honestly, did you choose the ones that were less positive? Think about why you chose them.
Once you have completed this test evaluate how the results apply to your own life. What changes in your life or behaviors would be beneficial to you? What are you doing right now that is positive in your life? It might be helpful to print out the questions and reflect on how you answered individual questions. Examples of good papers
You might find this Career Test of value http://princetonreview.com/cte/quiz/career_quiz1.asp
Interview
Paper
40
288-300 4.0
Emotional
Intelligence
20
273-287 3.5-3.9
Teams
80
243-272 2.5-3.4
Time
Management
20
213-242 1.5-2.4
Sexual
Harassment
20
189-212
0.7-1.4
Health/Safety/Multicultural 20
Final
Exam
100
300 points
Please note
*Tips for writing good papers. Give yourself plenty of time! Write your paper, then let it sit overnight. You will be amazed at the errors you catch the next day. Read it aloud to yourself, your ears will catch mistakes that your eyes do not. Or read it aloud to a friend or, better yet, an enemy! If they say, HUH?, what do you mean by that, they have done you a favor. Your paper should be self explanatory to anyone reading it or listening to you read it. By doing any one of these things, or all of them, you will produce your best work.
*All written assignments need to use college level English so be certain to run spelling, grammar and style checks on all papers. For those students needing assistance with writing please contact The Loft, upstairs in the campus library
* All assignments are due on dates specified in the syllabus. Late assignments may be penalized, unless student has contacted instructor for an extension.
* Any grading system is subject to human error, so please contact me if there are questions.
* Final grades are assigned according to published grading standards for the course
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